We all know that effective business communication is the most crucial element that contributes to the success of this business. In fact, a business that communicates effectively with its clients has a bigger edge over its competitors striving to retain their customers through their services. And one of the best ways that has proven to retain customers’ attention in the business world is SMS!

With almost 20 Billion text messages sent around the world every day, SMS is one of the most reliable ways of business communication with an open rate of 98% – of which 95% are read within the first 3 minutes.

SMS notification is a great way to engage and build loyal customers.

Text messages not only have higher open rate than emails, they’re also the most preferred method of contact if customer and employee satisfaction is your goal.
SMS notification is a great way to engage and build loyal customers.
A brief and informative SMS is a non invasive way to notify about an order’s status (order confirmed, order dispatched, order out for delivery, order delivered…).

SMS keeps people engaged and updated without any extra effort and without disturbing their daily routine. Imagine you did not get any sort of order confirmation after performing a transaction and giving your hard-earned money online. You might feel cheated for a moment. SMS notification helps bridge the gap between the virtual and the real world. Receiving an SMS that quickly confirms your order gives you satisfaction equivalent to holding your purchase physically, and keeping track of its status by SMS also ensures this contentment until the order’s delivery.
Not to mention the much awaited SMS when your favorite store is On Sale!

How Can Monty Mobile Help You Enhance your Customer Satisfaction?

Monty Mobile has developed SMS Alerts. An easy-to-use platform to fit all types of businesses to send alerts, reminders or any info to customers.

  • Creates personalized SMS that are triggered based on certain events.
  • It is an automated system developed under Java, HTML, CSS, and Windows API functions.
  • Generates messages upon an event, schedules messages at specific dates and times or triggers a message externally.

The short, precise SMS still tops the chart of preferred ways of communication when it comes to Return on Investment.

Contact us today to discuss how our SMS Alerts System can help you maximize customer retention!